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FAQ’s What is an FAQ? FAQ simply stands for frequently asked questions. Below you will find all of the questions that people frequently ask us. What’s the difference between Laptops and Notebooks? There aren’t any differences between laptops and notebooks; it is mainly down to what the manufacturer chooses to call their products. Should I buy a Laptop or a Desktop Computer? Laptops are compact and portable, but are generally slower than an equivalent priced desktop computer. If you just want to surf the internet and use office applications then a laptop will suit you fine. However if you want to edit video or play games, then you will be better going down the desktop route. Desktops are generally more robust and tend to cost less to repair. Desktops also have more upgrade options, laptops have less upgrade potential as they use many non standard parts. If you have the space, we would normally recommend that you go for a desktop computer. What are viruses, spyware and malware?  Malware is short for malicious software. Malware includes computer viruses, worms, trojan horses, spyware, adware, and other malicious programs which are used or created to disrupt computer operation, gather sensitive information, or gain access to private computer systems. If you have a problem with malware we can help. How did my computer get infected with malware?  Malware can makes it onto your computer for a number of reasons: Lack of Anti-Virus software - Although no antivirus software can stop all malware, we recommend you have one installed and kept up to date. If you do not have a reputable Antivirus software installed your chances of getting malware is greatly increased. We currently recommend AVG Antivirus. Email - Spam email is highly likely to carry malware. Some malware will send out email from other peoples email accounts, so you may get emails from a person known to you that may carry malware. Just be careful when opening any email, especially email with attachments or links. Social Networking Sites - Malware can be sent using the messaging systems within social networking sites such as Facebook and Twitter. Just be careful of any files, photos and links sent within these sites even if they come from someone you know. Instant Messaging - Malware can also be sent with Instant Messaging software such as WIndows Messenger and Yahoo Messager. Again be careful of any files, photos and links sent to you even if they come from someone you know. Untrustworthy Software - You installed something you really shouldn’t have, from an untrustworthy source. Often these include screensavers and toolbars. Bundled Software - You didn’t pay attention when installing a “reputable” application that bundles “optional” software. Often these include screensavers and toolbars. Portable Media (e.g. USB Memory Stick, External Hard drive) - If you use portable media that has been used on an infected computer, it may spread on to any computer the portable media is used on.
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