This Privacy Policy outlines how Cyber Central Ltd
("we," "our," or "us") handles and protects user
data both online and offline.
Website Data Collection
Data
Collection: We collect personal data when you use our contact form to
send us a message. The data collected may include your name, contact
details, and message content.
Data
Usage:We use the personal data collected via the contact form solely
for the purpose of responding to your inquiries or messages.
Data
Storage:The personal data collected via the contact form is not
stored on our website. It is securely emailed to us for processing.
Data
Security:We implement appropriate security measures to protect the
personal data collected via the contact form from unauthorized access,
alteration, disclosure, or destruction.
Data
Retention:We retain the personal data collected via the contact form
only for as long as necessary to fulfil the purposes for which it was
collected, unless otherwise required by law.
Google
reCAPTCHA:Our website uses Google reCAPTCHA, a service provided by
Google LLC, to protect our contact form from spam and abuse. This service
may collect personal data and use cookies for security purposes. Please
refer to Google's Privacy Policy for more information on how your data is
processed.
Cookies:We do not use cookies on our website.
Marketing:We do not use your personal data for marketing purposes.
Other
Websites:Our website may contain links to other websites. Please note
that our privacy policy applies solely to our website. If you visit other
websites through the links provided, we recommend reviewing their
respective privacy policies for information on how they handle your data.
Offline Data Collection
Types
of Data Collected:
Contact
details (name, address, phone numbers, and email addresses)
Details
of computer (make, model and colour)
Other
information relevant to the job (e.g. description of problem)
Passwords
when necessary
Methods
of Collection: Data is collected in person, over the phone, or via
email and recorded into an encrypted database. Information is also printed
onto paper and kept with the computer in for repair.
Purposes
of Collection: We collect only the data necessary to perform the job,
such as identifying the job, contacting the customer, and completing the
task.
Data
Storage and Security: Data is stored in an encrypted database and
backed up remotely to ensure security.
Data
Retention: Customer passwords are kept only for the duration of the
active job. Contact details are kept indefinitely, but we will consider
implementing a retention period for them. Additionally, for business
customers, passwords necessary for ongoing support and services are
retained for the duration of their customer relationship. This retention
is essential for providing continuous support and ensuring the security
and functionality of their systems.
Third-Party
Sharing: We do not share data with any other parties.
Further Details
Data
Protection Rights: You have certain rights regarding your personal
data under data protection laws. These rights include the right to access,
rectify, or erase your personal data, as well as the right to restrict
processing, the right to data portability, and the right to object to
processing. If you wish to exercise any of these rights or have any
inquiries regarding the processing of your personal data, please contact
us using the information provided in the "Contact Us" section
below. We will respond to your requests in accordance with applicable data
protection laws and regulations.
Privacy
Policy Updates: We may update this Privacy Policy periodically to
reflect changes in our data processing practices. We will notify you of
any significant changes by posting the updated policy on our website.
Contact
Us: If you have any questions or concerns regarding our privacy
practices or this Privacy Policy, please contact us:
Email:
sales@cybercentral.biz
Phone:
01843 867 121
Address:
Cyber Central Ltd, Unit 3 Merlin Business Park, Manston, Kent, CT12 5HW
Contacting
the Appropriate Authority: If you feel that we have not addressed your
concerns satisfactorily, you may contact the Information Commissioner's
Office (ICO) at ico.org.uk.
